Support

Seeking Support

Please remember you have purchased very affordable Software and you have not paid for a full-time Software design agency - I am but one man. Occasionally I may help with small tweaks, but these requests will be put on a much lower priority due to their nature. You have not PAID for Support, Support is 100% optional and I provide it for your convenience, so please be patient, polite and respectful

Support (limited) for my Software includes:

* Responding to questions or problems regarding the Software and its features
* Fixing valid (replicated) bugs and reported issues for the VERSION I HAVE WRITTEN

Software support does not include:

* Customization and installation services
* Support for third party software or ANY kind of development whatsoever

Before seeking support, please...

* Make sure your question is a valid Software Issue and not a customization request
* Make sure you have read through the documentation and any related video guides before asking support on how to accomplish a task
* Make sure to double check the Software FAQs or online documentation
* Ensure that you access to the VBOM is allowed and that Macros can run in Excel
* Make sure to provide 'proof of purchase' and state the name / version of the Software that you are having issues with when requesting support by Email or via Facebook

How to get Support

Contact Mark Kubiszyn on the Email address provided when you purchased the Software, including the Order Number
Contact Kubiszyn.co.uk via our Facebook Page - remember to be patient, if there has been an issue with your download, I will always respond within 48 hours and will Email you the File directly if neccessary or via Messanger. For other issues the response time may be considerably longer and I may choose to respond to specific questions only (as is my right), depending on what has been asked